Decision Making

In my organization, SunTrust Mortgage Inc, all decision making live ar needed to effectively make a decision. though all travel are needed, not all bills are utilized. Currently, my segment is facing a situation in which the process used for receiving, reviewing, and decisioning loan modification and liquidation requests is not functioning properly. The result of the improperly functioning process is delaying borrower maintenance and causing homes to go to foreclosure sale. Though the department is government and federally mandated, the process in place allows communication and documents to fall with the cracks, therefore causing forthcoming compliance let outs. When using particular opinion for process improvement, you must first know that the paradox is. In this situation, the existing process is the trouble. Now that the line of work has been identified, the adjoining step is to define the criteria, goals, and the objectives. The goal and objective of my departm ent is to dish emerge borrowers with either making their mortgage payment more affordable, or liquidating the property via short sale or deed in lieu of foreclosure. Furthermore, the prominent goal is to provide a ruff service for the borrowers by working together as a team internally, while displaying effective and positive results externally. .

The effect of this problem is causing borrowers to feel as though the goal of the manger is to take ownership of their home due to the lack of assistance, and is to a fault causing frustration internally among the employees resulting in a dollar volume within the department. Economically, a new department does not garner a reputation! of a high school turnover drift in its early stages. Realistically, my department does. The chief(a) causes of this problem are communication, documentation, system functionality, and associate rapport. The communication issue lies internally with the negotiators communication with the HPCRs (Home Preservation Client Representatives) regarding status updates and...If you take to get a full essay, order it on our website: BestEssayCheap.com

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